Patient Payment Software: Our 3 Top Tips to Maximize Results for Your Dental Business

You’ll get the most out of your automated dental payment software when you: define your needs and make sure they’re met, monitor progress towards earning goals, and choose a product that’s user-friendly. You’ll see better financial results, a happier staff, and more satisfied patients. 

With today's healthcare landscape, using patient payment software has become a popular option for many successful healthcare organizations, including dental practices and groups like yours.

But you don’t want to shop for dental patient payment software unaware of which features will be most valuable to you and your front-office team. With so many options available, it’s understandable if you have no idea what to expect when exploring patient payment software for your dental business.

That’s why we’re sharing 3 tips to help you maximize your results when choosing and using automated patient payment software. 

As a revenue cycle management provider to dental professionals, QuantaPay offers patient payment software with exclusive features you won’t find anywhere else that your dental team will love.

All the automated features ensure seamless collections from your patients, and our customers’ experiences have shown us how you can make the most of them.

Key takeaways on maximizing dental patient billing results: 

• Do thoughtful research on different software and its features to ensure you get all that you need—what’s popular may not be perfect for you.

• Consider automated patient payment software as an investment with a significant rate of return.

• Choose patient payment software that includes data, metrics, and reporting to support informed decision-making.

Top Tip #1: Select patient payments software that provides the features that actually matter most

Your goal as a dentist or dental team member is to have happy patients, fast payments, lower A/R, and a peaceful, productive dental team.

These days, dental patients expect flexible, convenient payment options, and your team thrives when they aren’t bogged down with manual work. And of course, you need revenue where it belongs: in the bank, not stuck in limbo. 

With those things in mind, here are a few must-have features you need to look for in patient payment and collections software: 

• End-to-end automation and payment posting

• 24/7/365 secure online payments

• Multiple payment methods accepted

• Practice management software (PMS) integration

• Actionable reporting

Most software offers these features, but be sure to double-check. Features may be promised as “coming soon” that you need right away.

Now, here are a few next-level features that the top dental patient payment software has:

• Automatic PMS write-back**

• Payment plans for patients breaking up their payments 

• Memberships/subscriptions for patients

• Real-time financial dashboards

• Custom branding 

**Automatic write-back into your PMS is a unique time-saving feature that truly sets QuantaPay apart. When payments are automatically recorded in your ledger, there are no manual data entry errors, and a load of busywork is eliminated for your team.

Top Tip #2: Decide how much you want to earn and monitor payment performance to make sure you get there

Your goal is to turn your financial data into decision-making power. You want to be able to view data on your patient payment software, and you also want to understand it, accurately interpret it, and make informed and effective decisions based on it. 

Understanding your own data helps you spot trends or recurring problems that you can address, explore, and correct. Knowing and honing this information is what sets successful dental practice owners apart from the rest.

There are a few key metrics you should always be tracking regardless of which patient payment software you choose:

• Total collections

• Number of payment messages sent

• Accounts receivable 

Specifically, if you’re using QuantaPay Pro, you should track the success of automated collections via text and email messages.

Financial dashboards make it easier to see all of your data, as it’s all in one place with visuals and not just numbers. An easy-to-read dashboard that displays essential financial data points is a key feature you should have in your patient payment software.

Top Tip #3: For swift, painless, and widespread adoption, choose payment software that’s easy for your team and patients to use

With the goal to make dental patient payments easier while removing the workload of payment processing from your front-office dental team, you will need more than automation—you also need simplicity.

The user’s experience is everything when it’s time for them to adapt to a new piece of technology. If you’re exploring patient payment software, you need to choose one that your team and your patients will actually enjoy using.

If the software is overcomplicated, requires too much technical knowledge or too many steps, or is just plain horrible to operate, you’ll end up with more problems than when you started.

For your staff, the ideal easy-to-use patient billing software should:

• Require minimal setup and training

• Integrate smoothly with your current and future practice management software

• Automate workflows without daily manual intervention

• Provide clear, intuitive dashboards that make key performance indicators (KPIs) easy to understand

For your patients, a user-friendly payment experience should: 

• Make it easy to pay from any device at any time from anywhere

• Offer multiple payment options with clarity instead of confusion

• Be free of barriers like complicated portals or unclear instructions

• Enable quick payment in just a few steps

• Have top-level security to protect their payment and health details

First and foremost, you’ll need your team on board when you implement any new technology, and winning their willing buy-in will be easier for you when the software is easy for them to navigate.

When it’s time to get consistent patient revenue for your dental business, patient payment software will also give your team and patients the tool they deserve without making them climb a steep learning curve. 

Ready to get the most from automated patient payment software?

To recap, here are our 3 top tips for maximizing results from automated patient payment and collections software: 

• Top Tip #1: Select patient payments software that provides the features that actually matter most

• Top Tip #2: Decide how much you want to earn and monitor payment performance to make sure you get there

• Top Tip #3: For swift, painless, and widespread adoption, choose payment software that’s easy for your team and patients to use

Most QuantaPay customers see dental business results within the first week the software is operable, and some within a few days. We love hearing stories from dental practices that, within a few days, are seeing payments arrive from patients who haven’t paid for months.

You’ll see what our current customers have discovered: the easier it is for your patients to pay, the faster and more likely it is they will pay.

Your revenue will thrive, plus your patients and your team will love the convenience and ease of automated patient payments. These kind words from one of our customers say it all: 

“We struggled with returned mail and unpaid balances. Now, more patients are paying on time, and automated billing has completely taken the burden off our team!” —Alexandria Family Dental Care

Collect all that you’re owed with QuantaPay: Book your demo today.