3 reasons to automate your dental patient billing process ASAP

Many dentists struggle because manual patient billing drives up more costs and takes more time than they ever imagined. Chasing patients to pay bills can be a daunting task, but automated patient billing software saves time, saves  money, and improves income.  

Many dental teams are saddled with outdated systems that rely on manual processes  and postal mail. Putting all the moving parts of sending statements and collecting payments on autopilot has huge financial and operational benefits. You might be thinking, “Wait, how do I put collecting patient payments on autopilot?”

Automation. Sometimes people hear that word and feel negatively about it, but it really can transform your processes positively. 

QuantaPay is an automated patient billing software that automatically alerts patients of the amount due through outreaches', via text or email, and offers them multiple payment options. These outreaches replace the need for printed statements.

Here are three  big reasons to automate your patient collections process.

Key takeaways to automating dental patient billing: 

• Automation doesn’t replace your team, it supports their processes

• Automating your patient billing is less expensive than what you likely spend mailing paper statements 

• Your patients will appreciate modern and convenient payment options

1. Automated patient billing software saves you time and money

Managing dental patient billing requires significant staff time, and the costs of sending statements and following up with patients can quickly add up. Many systems charge fees to actually mail payment reminders, plus costs for stamps, envelopes, paper, and ink, even if you send them electronically through your practice management software. 

Practice management software charges a fee per statement, or per batch. Now there’s a way to automate patient billing that syncs with your practice management software. There's a monthly flat fee, instead of being charged for each payment reminder. That’s already a huge money-saver. 

It’s also a huge time-saver. We already mentioned the mundane tasks involved with printing and mailing statements, and following up with patients. When you use the automated patient billing software like QuantaPay, there are no extra follow-ups for your team to complete. There's no extra time being spent, calling or emailing the patient saying, “Hey, I know I sent you a statement 30 days ago, how would you like to take care of it?”

QuantaPay does it for you.

2. Automated patient billing software improves statement accuracy and trust

Patient billing and insurance billing go hand in hand. Sometimes insurance estimates aren’t accurate, which means you need the insurance payment posted  to know your patient balance is accurate.

Once insurance payments are posted, if there’s a remaining patient balance, the patient billing system begins to generate outreaches to the patients automatically. Automated patient billing software (specifically QuantaPay) syncs with your PMS, which ensures the outreach being sent to the patient matches the patient’s balance in the dental practice management software.

That’s how an automated patient billing software can lead to more accurate patient billing.  

Read more: 3 surprising ways automated patient billing software improves your dental patient experience (and collections) 

3. Automated patient billing software helps you focus solely on patient relationships

When you automate your patient billing process, it will change the payment experience for patients. And we recommend the dental team send out a mass email to all their patients letting them know your payment process has been updated. You can explain that they are switching to a more electronic version of billing.

But you can bet this new technology will only bring you closer to your patients. 

And instead of receiving statements in the mail, patients receive outreaches through text messages and emails, with friendly prompts to pay their balance the easiest way for them, whether by eCheck, credit card, or wallet app like Apple Pay. They don't have to call and give their credit card over the phone or send a check through the mail, or even go into the office and pay their balance in person.

You give your patients a hassle-free, personalized payment experience. Patients appreciate the modern options to do business with your practice. It’s more efficient and gives you more time to make sure they have a great dental experience. Finally, you aren’t bogged down with manual paperwork.

Ready to take your dental patient billing process to the next level?

To recap, here are 3 reasons to automate your patient billing process: 

1. Automated patient billing software saves you time and money

2. Automated patient billing software improves statement accuracy and trust

3. Automated patient billing software helps you focus solely on patient relationships

The patient billing process can bog down and overwhelm your team with endless manual work. What if you had more time to help patients understand their insurance benefits, be comfortable in your office, have an amazing dental experience and ensure your schedule is full?

That’s possible when you automate your patient billing process with QuantaPay. Franklin Pediatric Dentistry shares how QuantaPay took their patient payment process to the next level:

"QuantaPay has significantly reduced our front office workload, allowing us to focus on patient care. With easy text-to-pay and a convenient dashboard, we've seen more patient payments than ever before!" 

With QuantaPay, you’ll save time and money, collect more patient payments, and be able to build the kinds of relationships with patients that last a lifetime. Book a discovery call today to learn more.